Returns & Refunds

Hello and welcome to Gift It Different!

We want you to shop with confidence. We hope you'll love everything you buy from us, but if
something isn't quite right, this policy explains what to do. We've written it in plain English because
we believe things should be simple and fair.

Our Promise

We're a small independent business and every order is important to us. If there's ever a problem
with your purchase, please get in touch. We'll always listen and do our very best to find a fair
solution.

Changed Your Mind?

If you've ordered a non-personalised item online and changed your mind, that's absolutely fine. Please let us know within 14 days of the day after your order arrives. You don't need to give a reason.

Once you've told us you'd like to cancel, you have another 14 days to send the item back. Please contact us using the details below so we can help you arrange your return.

You're welcome to check the item as you would in a shop. Please take care of it and pack it securely for its journey back. Original packaging is helpful where available, but isn't required. We may reduce a refund if handling beyond what's needed to check the item has reduced its value.

Personalised Products

Because personalised items are made especially for you, they can't normally be returned or
refunded simply because you've changed your mind.

However, if we've made a mistake, the item is faulty or it arrives damaged, we'll put things right by
offering a replacement, repair or refund where appropriate.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If anything is damaged, faulty or you've received the wrong item, please contact us as soon as
possible. Including a photograph of the problem will usually help us resolve things much more
quickly.

We may ask you to return the item before issuing a replacement or refund, depending on the
circumstances.

Refunds

For an eligible online cancellation, we'll refund you within 14 days of receiving the returned item or evidence that you've sent it back, whichever happens first. We'll use your original payment method.

If you cancel your whole order, we'll also refund the standard delivery charge you paid. If you chose a faster or more expensive delivery service, we'll refund the cost of our least expensive standard delivery option.

Your bank or payment provider may take a few working days to show the money in your account after we've issued the refund.

Return Postage

If you're returning an item because it is faulty, damaged or we've made an error, we'll make sure
you're not left out of pocket.

If you're returning a non-personalised item because you've changed your mind, you'll normally be
responsible for the return postage costs unless we've agreed otherwise.

How to Contact Us

If you need to arrange a return, we're here to help.

Gift It Different
Unit 12 Currock Road Trade Centre
Currock Road
Carlisle
Cumbria
CA2 5AD

Email: info@giftitdifferent.co.uk
Telephone: 07930 072363

A Final Thank You

Thank you for supporting Gift It Different.

Every order means a great deal to our small business. We genuinely want you to be delighted with
your purchase and, if something hasn't gone to plan, we'll always do our best to make it right.